Run Your Hospitality
Business Smarter.
MSK Guestbook is the all-in-one platform connecting guests, operators, staff, properties and suppliers — helping you save time, reduce costs and deliver exceptional guest experiences.
- Automate operations and reduce daily workload
- Improve guest satisfaction and encourage direct bookings
- Gain real-time visibility across costs and performance
- Operate through a secure platform built for hospitality
Simple setup · Guided onboarding · Start with the modules you need
8
Check-ins Today
87%
Occupancy
£4.2k
Revenue
Guest App
Welcome Back
Room 4 · 3 nights
One Aligned Operation.
The Right View for Everyone.
Four experiences available now, with three more coming soon. One unified platform connects guests, operators, staff, suppliers and service partners.
Live Now
Guest Module
A smoother guest journey, from booking to beyond.
Stay Details at a Glance
All reservation info, room details and check-in codes in one place.
Connected Guest Messaging
Message your group and the property directly through the in-app chat.
Check In Before Arrival
Complete all forms, sign terms and prepare before you arrive.
Everything for Your Stay
Handbook, invoices, history, profile and more — all in one app.
Faster arrivals · Fewer front-desk questions · Paperless check-in
Access Guest Portal →Stay Details at a Glance
All reservation info, room details and check-in codes in one place.
Connected Guest Messaging
Check In Before Arrival
Everything for Your Stay
Faster arrivals · Fewer front-desk questions · Paperless check-in
Hospitality Operations Shouldn't
Feel This Complicated.
See how MSK Guestbook turns fragmented tools, manual processes and missed updates into one connected operation.
Disconnected Systems
PMS, emails, WhatsApp, spreadsheets, paper forms — all separate. No single source of truth.
One Connected Platform
One connected dashboard brings reservations, guests, staff, suppliers and operations together.
Less firefighting
Faster arrivals
Fewer repetitive questions
Greater operational control
One connected platform replaces fragmented workflows.
How MSK Guestbook Works
Set up your property, connect your operation and begin managing your essential workflows from one place—in as little as one hour.*
Set Up Your Property
- Property details & description
- Room types & individual rooms
- Rates & availability
- Guest handbook
- Terms & conditions
- Reservation import
Connect Your Operation
- Invite team members & assign roles
- Add suppliers & partners
- Enable guest access
- Configure permissions
- Connect integrations
Run Everything From One Place
- Manage arrivals & check-outs
- Guest & staff messaging
- Housekeeping & maintenance tasks
- Inventory & supplier orders
- Live reports & performance data
- Mobile access for the whole team
Start with the modules you need and expand as your operation grows.
Simple setup · Guided onboarding · Start with one module
*Core setup time may vary depending on property size and data readiness.
Why MSK Guestbook Is Different.
We didn't build another disconnected hospitality tool. We built the operating layer that brings your guests, teams, suppliers and existing systems together.
Everyone, Connected
One platform connects guests, operators, staff, suppliers and future service partners through purpose-built profiles.
Built by Hospitality Operators
More than 20 years of hands-on hospitality experience informed every feature, workflow and decision.
Works With Your Existing Systems
Designed to work alongside your PMS, channel manager and payments — not replace everything you already have.
One Live Operational View
Real-time visibility across properties, reservations, staff activity, inventory and performance — all in one place.
Secure by Design
Role-based access, privacy-led workflows and secure architecture give you full control over your data.
Built to Grow With You
Start with the modules you need today. Add properties, profiles and features as your operation scales.
Traditional Hospitality Software
MSK Guestbook
More than hospitality software — the connected operating layer behind a smarter guest experience.
Built on Hospitality.
Backed by Trust.
More than 20 years of hands-on hospitality experience, a live multi-profile platform and security-led design — built to help operators move forward with confidence.
20+
Years hospitality experience
3
Active regions worldwide
4
Live profiles available now
1
Connected platform
Security
Your Data. Your Control.
Built with security and privacy at the core — not as an afterthought.
- 🔑Role-based access control
- 🛡Secure-by-design architecture
- 🔐Privacy-led workflows
- 💾Backup and monitoring
- 📋Data-control principles
Experience
Built Through Real Hospitality Experience
Every feature designed by people who have managed real properties.
- Operationally led
- Grounded in reality
- Continuously improved
- Designed to grow with you
Compatibility
Designed to Work With Your Existing Operation
Connected, planned and in-progress integrations are clearly distinguished. We do not present planned connections as active.
Ready to bring every part of your operation together?
Start with what you need today and expand as your operation grows.
Simple Pricing. Powerful Value.
One price per property. No per-seat tax. No hidden fees. Start with what you need today.
Independent
Free onboarding included
Independent operators with up to 10 units and 3 staff
- Up to 10 units
- Up to 3 staff seats
- Mobile check-in & verification
- Single-property dashboard
- 6 languages, RTL support
- Guest handbook & messaging
- Free onboarding · Email support
Growth
£199 onboarding fee
Growing operators with up to 50 units and 10 staff
- Up to 50 units
- Up to 10 staff seats
- Everything in Independent
- Supplier accounts (3 included)
- Inventory & task management
- Audit trail export
- Priority support · 4h SLA
Portfolio
£399 onboarding fee
Portfolio operators with up to 70 units and unlimited staff
- Up to 70 units
- Unlimited staff seats
- Everything in Growth
- Custom roles & permissions
- Dedicated account manager
- 99.95% uptime SLA
Enterprise
Dedicated onboarding & success manager
Groups and larger operators with 70+ units
- 70+ units
- Unlimited staff seats
- Everything in Portfolio
- SAML / SSO
- Custom integrations
- SLA negotiated per contract
Frequently Asked Questions
Ready to Run Your Hospitality Business Smarter?
Join the next generation of operators saving time, reducing unnecessary workload and creating better guest experiences.